Shipping & Return Policy

Shipping and Returns Policy

Shipping Policy

  • Free Shipping: We proudly offer free standard shipping on all orders within the United States.
  • Processing Time:
    • Orders are typically processed and shipped within 2-3 business days.
    • If your product requires 3D printing, please allow an additional 1-2 business days for production, making the total processing time 3-5 business days.
  • Delivery Time: Delivery times may vary based on location and shipping carrier but typically range from 5-7 business days after dispatch.
  • Shipping Carrier: We partner with reputable carriers to ensure your product arrives safely and on time.

 

Returns and Refund Policy

  • Return Eligibility:
    • Items must be in their original condition, unused, and in their original packaging to be eligible for a return.
    • Return requests must be initiated within 30 days of delivery.
  • Return Process:
    • To request a return, please contact our support team at [insert email] with your order details.
    • Customers are responsible for return shipping costs.
    • A $10 shipping coverage restocking fee will be deducted from your refund for returned items.
  • Refunds:
    • Once the returned item is received and inspected, refunds will be processed within 7-10 business days.
    • Refunds will be issued to the original payment method, minus the restocking fee.
  • Non-Returnable Items:
    • Customized or personalized products (e.g., items with unique designs or special modifications) are not eligible for returns unless they arrive damaged or defective.

 

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us at [insert email] within 7 days of delivery with photos of the issue. We will provide a replacement or refund at no additional cost to you.

 

Additional Information for Google Shopping Compliance

  • Shipping Destinations:
    • We currently ship only within the United States.
  • Handling of Returns:
    • Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
  • Contact Information:
    • For any inquiries or assistance, please contact us at mantisssnekk@gmail.com